Frequently Asked Questions

General FAQs

Right here on our website!

In addition, you can purchase our 3 herbal products on Amazon here

Our 2 products containing CBD are not sold on Amazon, but you will always be able to get them on our website (Companion's Best Day CBD Oil and Mussel Mobility Complete ).

Our Simply Natural Chews are available on our website and in select retailers in Austin, TX.

We accept Visa, Mastercard, American Express, and Discover

If you would like to change or cancel your order, please contact us as soon as possible at 

If the order has not been shipped, we can modify to your liking. If it has been shipped, you will need to follow the return/exchange process.

Yes. When you join our mailing list, you will get first access to any sales or special events.  We promise to never sell or share your information. You can join our mailing list from the home page of

We will periodically offer sales or promotions via our social media. So be sure to follow us @HomescapePets

We also offer discounted pricing to registered 501(c)(3) non-profits. Please email us for more information at

No. Any discounts/promotional codes you receive from us can only be used on 

However, Amazon does periodically offer discounts and coupons directly on their site.

Absolutely!  For your convenience, we partner with Amazon to offer our products on the Amazon website.

They are the exact same products that you would receive when ordering directly from our website.

Yes. If you are a retailer interested in wholesale, please email us at and we'll be in contact.

The fastest way to contact us is by email at or through the Contact Us page on our website.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. 

This website contains general information and content about companion animal/pet diet, health, and nutrition. This information and content is not advice, and should not be treated as such. The contents of this website are for informational purposes only and are not intended to be a substitute for professional veterinary advice, diagnosis or treatment. Always seek the advice of your veterinarian with any questions you may have regarding a medical condition.

You can read our Terms & Conditions here. You can read our Privacy Policy here.

Shipping & Returns FAQs

The Happiness Guarantee is our promise that you'll notice positive improvements in your pet or we'll give your money back. 

If you (or your pet) are not satisfied, we offer a 30-day money back happiness guarantee. Please contact us  via email at and we will be happy to assist you. Please have your order number available.

Contact us within 30 days of receiving your product. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an automated email will notify you of the transaction.

If you purchased through a retail store, Amazon, or any other site, please contact them directly for their return policy.

Most orders are shipped within 2 business days. We use the US Post Office and UPS for shipping. You will receive an email notification once your package is in transit.

Your order should be at your doorstep or in your mailbox within 3-4 business days!

Yes. We offer free shipping for orders $75+ sent within the contiguous U.S. 

For orders less than $75 to the contiguous US, we charge a flat shipping fee of $8.95 

For orders to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands, our shipping rate is $11.95.

We only ship within the USA and Puerto Rico.

There are some restrictions in Idaho.

Check with your neighbors, apartment building office, or anywhere else in your immediate area where the carrier may have left your package. Your package may also be at your local post office available for you to pick up. 

We also recommend checking your emailed receipt to ensure that your package was shipped to the correct address. 

Still can't find it? Contact us at and we’ll do our best to help!

Use this text to answer questions in as much detail as possible for your customers.

Product FAQs

Homescape Pets' products are formulated for cats and dogs of all ages and breeds. 

We've found that while they are certainly beneficial as a preventive measure for younger pets, they are exceptionally helpful for adult and senior pets aged 3+.

Don't wait until your pet is showing signs of health problems. You can help them early on.

Our product line includes:

  • Daily Thrive (formerly named Calming Relief) - Organic Hempseed Oil + Organic Turmeric.  Calms and relieves the discomfort and aches associated with inflammation, illness, and aging. Helps enhance your companion's overall wellness.

  • Restful Pet - Organic Hempseed Oil + Organic Chamomile Flower + Organic Valerian Root. Formulated to promote contentment and relaxation during stressful or tense environments, including separation, fireworks, travel, and more.

  • Mussel Mobility - Freeze Dried, Raw Green Lipped Mussel + Organic Turmeric.  This powder has been formulated to help maintain healthy hip & joint movement and help in alleviating mobility discomfort associated with daily activity, ailments, and aging.

  • Companion's Best Day Oil - Organically Grown 750mg Full Spectrum Hemp Extract + Organic Hempseed Oil. Promotes a calming balance and overall wellness.

  • Mussel Mobility Complete with CBDA - Organically Grown 500mg Full Spectrum CBDA Hemp Extract  + Freeze Dried Raw Green Lipped Mussel + Organic Turmeric.  This powder promotes enhanced hip & joint flexibility for more significant mobility issues along with the overall wellness support and calming balance provided by CBDA.

  • Simply Natural Air-Dried Chews - Single Ingredient, All Natural Chews for Cats and Dogs. Each chew is free from preservatives, pesticides, hormones, antibiotics, or artificial flavors. They are nutrient-rich, sourced and prepared in the USA and are perfect for mental stimulation, mobility support, and dental care.

Our products are safe and effective for all breeds and ages, but work especially well for adult and senior pets. All of our products can be combined with each other to create a personalized, natural wellness regimen that is perfect for YOUR pet!


The oil drops can be added directly to their meals or on top of treats. You can also give them directly into your pet's mouth!

The powders can be mixed into meals or made into a broth/gravy with just a little warm water. Most pets LOVE the broth option!

Yes! Not only are they safe for dogs and cats over 3 months old, but they're also veterinarian recommended!

All our supplements are made in the USA (Texas and Colorado). They're also tested for safety and purity.

As with all supplements, we recommend you check with your veterinarian first.

We suggest introducing your pet to our supplements as early as 3 months of age. 

Starting early may help in preventing future health and wellness issues. You've heard this Benjamin Franklin quote: "An ounce of prevention is worth a pound of cure." We wholeheartedly believe in prevention.

Keep in mind that with healthy, active young pets, you may not notice an obvious effect, but you can rest easier knowing that you've improved their overall health. 

Our products are especially effective for adult and senior pets (ages 3+). Those that are experiencing health difficulties may see more significant and timely benefits than those that are still strong and healthy.

Suggested use of each product varies based on your pet's weight, need, and tolerance. For any supplement, we suggest starting slowly to help them get used to it.

Please consult your product label for more details. Or email us for assistance at

Our supplements do not typically interfere with common medications and can usually be taken safely without adverse effects.

However, we strongly suggest you consult with your veterinarian before administering any supplements.

Most pets begin showing improvements within a week of consistent use.

However, not all pets respond the same way in the same timeframe. Just like when humans take supplements, it may take a few weeks for results to become apparent.

However, here are a few general guidelines per product:

Daily Thrive - it may take several hours to several weeks to see the benefits.

Restful Pet - it may take 30 minutes to an hour to see the benefits. For greater need, you may increase the amount given.

Mussel Mobility & Mussel Mobility Complete - it may take 2-6 weeks for results to be apparent, depending on the nature and severity of the issue your pet is experiencing.

Companion's Best Day Oil - at the right dosage, it typically takes between 20 and 30 minutes for CBD effects to be noticeable in your pet. It does depend on why your pet is taking these products, whether you are providing enough to combat the symptoms your pet has, and whether CBD has an effect on them.

We are not USDA certified organic.

All our products except for Mussel Mobility and Mussel Complete are made up of either certified organic ingredients or organically-grown ingredients.

Our CBD partners do not use any chemical pesticides. They use only organic nutrients for growth and beneficial insects for pest control. 

  • Daily Thrive  - Organic Hempseed Oil, Organic Turmeric
  • Restful Pet - Organic Hempseed Oil, Organic Chamomile, Organic Valerian
  • Companion's Best Day - Organic Hempseed Oil, Organically-Grown Hemp Extract
  • Mussel Mobility - Organic Turmeric, Freeze-dried Green Lipped Mussel from New Zealand 
  • Mussel Mobility Complete - Organic Turmeric, Organic CBDA Hemp Extract, Freeze-dried Green Lipped Mussel from New Zealand 

Yes. Homescape products are 100% natural. As such, there may be natural color variations in the oils and herbs.

Our herbal tinctures (Daily Thrive and Restful Pet) have real, whole powdered herbs in them which will settle to the bottom of the bottle, and if undisturbed for extended periods, will require more vigorous shaking before giving to your pet. You may notice herbal sediment sticking to the dropper. This is normal and simply requires vigorous shaking to mix the product.

Companion’s Best Day will only vary in color slightly as it has little to no remaining plant material as the result of the extraction process. 

Mussel Mobility and Mussel Mobility Complete can range in powder consistency and colors from tan-orange to reddish brown, mostly due to the turmeric. 

If you are concerned about a product you have received, please email us at We will be happy to assist you.


If you, your pet, or anyone in your household is allergic to shellfish or seafood, please avoid Mussel Mobility and Mussel Mobility Complete, as its primary ingredient is Green Lipped Mussel, a shellfish.

All of our product are top quality, human grade ingredients and organic, if at all possible. While these are safe for humans, they are packaged, labeled, and intended for your pets! 

Always keep them in a cool and dry place away from sunlight.

For chews and treats, freeze for up to 90 days or refrigerate for up to 30 days.


CBD is short for cannabidiol, one of the many cannabinoids in the industrial hemp plant. It is by far the most abundant and one of the most studied compounds produced by industrial hemp.

Phytocannabinoids (“phyto" means made by plants) mimic the body's own endocannabinoids (“endo" means made in the body) and works with the body’s endocannabinoid system (ECS) to help restore homeostasis (normal balance). 

CBD is non-psychoactive and non-toxic for cats and dogs and can have a great deal of benefit for many common types of discomfort.

It's the freshest, unheated, raw version of CBD. Think of it like this: if you put the raw hemp plant in a juicer, you'd get CBDA.  If you heat or cook that juice, you get CBD.

CBDA is the precursor, raw, acid form of CBD. The "A" in CBDA stands for "Acidic".  All cannabinoids naturally occur in this acid precursor form in the hemp plant prior to any processing. It is most common for these precursor compounds to be decarboxylated (a process through heating that converts the raw acid cannabinoids to a non-acid form) and used in formulations of all kinds. 

The bulk of research on cannabidiol was done on the decarboxylated form, however there is growing research that suggests that the acid form of CBD is potentially more bioavailable and works at lower doses than common CBD. 


Industrial hemp has been removed from the Controlled Substances Act with passage of the 2018 Farm Bill. Therefore, it is legal for cultivation, processing, and sale across the United States.

This bill makes it legal on the federal level but Individual State laws may vary. It is highly recommended that you research your local laws for specific guidance.

Cannabinoids are the primary chemical compounds produced by the cannabis and hemp plant.

There are over 60 phytocannabinoids ("phyto" means 'plant made') produced in the cannabis plant, the most of any plant known. The ones you may have heard of are THC and CBD, and there are many other beneficial cannabinoids.

All animals have an endocannabinoid system (or ECS) and produce their own cannabinoids. Phytocannabinoids from the hemp plant react with it.

The only psychoactive cannabinoid is THC. THC is less than 0.3% by volume of the formulation, which is below the legal limit allowed for full spectrum hemp extract formulations.

It’s also believed that CBD counteracts THC’s psychoactive effects. You and your pet cannot get “high” from CBD.


After cannabinoids were isolated from the cannabis plant, research began on how they effect the body. It was discovered that humans and animals all have a built-in system that make the same chemicals as cannabinoids found in the hemp plant, so this system was named the endocannabinoid system!

Plant produced cannabinoids are called phytocannabinoids.  Endocannabinoids refers to the cannabinoids produced in your pet’s body. There are many systems in the body that make similar chemicals to ones that are found in plants. While many of the other systems in the body have been known and studied for many years, the endocannabinoid system was discovered in the 90’s and is still not a part of the medical study curriculum. 

The endocannabinoid system (ECS) receptors are located all over the brain, nervous system and the body of your pet. These chemicals act as messengers and help the body turn on and off functions as needed to help regulate homeostasis, or balance. These extremely abundant receptors  are specifically sensitive to hemp produced cannabinoids (or “phytocannabinoids) which is why hemp extracts are so effective for many ailments of pets and humans alike. 

  • Full Spectrum hemp extractions retain ALL of the various compounds of the whole plant, including THC.  It means everything in the plant remains in the formulation. There may be many cannabinoids, terpenes, fatty acids, acid precursors, flavonoids, vitamins and minerals. Our Comapnion's Best Day and the CBDA in our Mussel Complete are both full spectrum.

Lab test results, known as the Certificate of Analysis (COA), may not indicate that some of these compounds are present, but this is common. Most labs don’t test for all things present, just the most important or most studied compounds like the core cannabinoids, and the absence of heavy metals and pesticides.

  • Broad Spectrum means some of the of hemp compounds have been removed during the extraction process. The most commonly removed compound is THC.

  • CBD Isolates contain CBD only and none of the other hemp compounds. These tend to be highly potent. There are some advantages to these if the specific need is to get the benefits of CBD only. There is no THC in CBD Isolates.

The Entourage Effect means that compounds like CBD, THC, terpenes, and others work better together than separately. You've likely heard it as "The whole is greater than the sum of its parts." 

When it comes to cannabis, it means that a full spectrum product made up of the whole plant has more wellness benefits than a broad or isolate product that only includes parts of the plant.

The Entourage Effect is a term coined during early research of Cannabis Sativa L.  into the effects of cannabinoids. There are lots of compounds in the hemp plant and it was discovered that many have complimentary or overlapping effects that benefit various functions of the body, both humans and animals alike.

To this end, many of these relationships between the compounds found in industrial hemp makes them far more potent or effective as they work on the same endocannabinoid receptors of these various systems. 

The result is that having a full spectrum of hemp compounds can have a more profound effect on your pet than broad or isolate formulations.

CBD works in the body by activating receptors in the brain and nervous system – the endocannabinoid system (ECS).

It affects receptors responsible for the regulation of many parts of the body’s systems including:

  • Appetite
  • Digestion
  • Immune function
  • Memory
  • Mood
  • Motor control
  • Pain
  • Pleasure and reward
  • Reproduction and fertility
  • Sleep
  • Temperature regulation

The ECS regulates the following bodily functions:

  • Appetite
  • Digestion
  • Immune function
  • Memory
  • Mood
  • Motor control
  • Pain
  • Pleasure and reward
  • Reproduction and fertility
  • Sleep
  • Temperature regulation

There are virtually no side effects of CBD but in some instances there may be loose stools or temporary drowsiness with heavy doses.

This can occur with any supplement. There are no psychoactive effects of CBD so there is no chance your pet will get “high”.


CBD is non-toxic and only in very high doses will there be undesirable shifts in your pets behavior. Mostly loose stool or increased drowsiness.

Monitor your pet as you give our products and you will become familiar with their tolerances. 

Understand that use of hemp has not been part of veterinary study until recently and is still not part of their medical training curriculum. Often they choose to educate themselves about hemp use as research becomes available but most of the information is anecdotal for pets. 

It is possible that they will have no practical knowledge, but it is still important to work with them and if needed, present information as you discover it from credible sources. 

There are a few books on the use of hemp product for pets and a discussion with your veterinarian will be important for decisions about the use of CBD products.

Industrial Hemp and marijuana are both plants of the Cannabis Sativa L. genus. They have almost identical chemical makeup, but the key difference is how much CBD and THC they have.

Marijuana has naturally occurring high amounts of the psychoactive THC  and low amounts of non-psychoactive CBD.

Industrial hemp has very high levels of CBD, and very low amounts of THC. When hemp is processed, the levels of THC are further reduced to below the legal .3% which is negligible and has no psychoactive effects at this level.

Only industrial hemp and its products are legal in all 50 states.

Hempseed Oil is a nutritious, oil from the pressed seeds of the hemp plant. It is a nutrient-dense healthy fat, rich in omega-6 and omega-3. Studies have shown that it may help with inflammation, heart health, and cognitive function. It does not contain CBD.

Hempseed Oil is very well tolerated by pets of all life stages, and we use organic hempseed oil in both our herbal tinctures (Daily Thrive and Restful Pet) as well as using it as the carrier oil for our CBD oil (Companion's Best Day).

Hemp Extract is the non-psychoactive, non-toxic compound extracted from the flower of the hemp plant. It describes the finished product of various extraction processes which contains CBD and other compounds. Hemp Extract in its natural state is thick and sticky. Our products were extracted by either a combination of organic ethanol, winterization and distillation, or through a proprietary water extraction process. 

Each method produces a different form of finished product but in principal the end result is a hemp extraction that contains as many naturally occurring hemp compounds as possible. It has been shown to promotes overall wellness and it supports many positive physical processes. 

We use organically grown hemp extract (from the flower) and organic hempseed oil (from the seed) as a carrier oil in Companion's Best Day.

All of our hempseed oil and hemp extracts (CBD) are organically grown and produced in Colorado.